The Quality In Healthcare Discussion Paper

As health care consumers, we all expect quality care and positive outcomes. It is important as professionals that we meet these demands of health care consumers. Consider the work of the major theorists you examined in this week’s Resources and think about how these theories apply to your own experience as a health care customer and/or practitioner.
QP staff. (2010). Guru guide: Six thought leaders who changed the quality world foreverLinks to an external site.. Quality Progress, 43(11), 14–21.

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***Post your definition of quality, and apply it to the work of one major quality theorist (e.g., Donabedian, Juran, Deming, Triple Aim (IHI) – Berwick). Identify a practice problem that you have had some experience with as a customer or as a practitioner and explain how eliminating wasteful practices could have improved the experience. Include how your definition of quality applies to that experience.

Support your response with references from the professional nursing literature. Your posts need to be written at the capstone level.

Notes Initial Post: This should be a 3-paragraph (at least 350 words) response. Be sure to use evidenceLinks to an external site. from the readings and include in-text citationsLinks to an external site.. Utilize essay-levelLinks to an external site. writing practice and skills, including the use of transitional materialLinks to an external site. and organizational framesLinks to an external site.. Avoid quotes; paraphraseLinks to an external site. to incorporate evidence into your own writing. A reference listLinks to an external site. is required. Use the most current evidenceLinks to an external site. (usually ≤ 5 years old)The Quality In Healthcare Discussion Paper.

Introduction

Quality in healthcare is a complex term that encompasses many different aspects, including patient experience, safety, technical skill, and delivery efficiency (Busse et al., 2019). In the healthcare industry, delivering on patient expectations and guaranteeing success are critical. This discussion examines what constitutes quality in the healthcare industry and how it relates to the work of prominent quality theorist Donald M. Berwick, who developed the Triple Aim framework. Using firsthand knowledge from our experiences as patients and healthcare professionals, we will look at a practice issue and discuss how the idea of quality is consistent with the elimination of inefficient procedures.

Definition of quality and its application to Berwick’s Triple Aim

The degree to which services improve the likelihood of attaining intended health outcomes is what defines quality in healthcare, which extends beyond the simple provision of services. It includes not only the medical technical aspects of care but also the safety, comfort, and effectiveness of the patient’s medical treatment (Busse et al., 2019). Donald M. Berwick is a well-known quality theorist in the field of healthcare, and his work specifically, the Triple Aim framework created by the Institute for Healthcare Improvement (IHI) has played a significant role in influencing the conversation about healthcare quality (Busse et al.,2019). The focus of his triple aim framework is on three related dimensions: improving the population’s health, reducing healthcare’s per capita cost, and improving the overall patient experience (Ryan et al.,2016)The Quality In Healthcare Discussion Paper. Let us examine the real-world issue of lengthy wait times in a medical clinic by applying this framework to a realistic situation. Prolonged waiting has a detrimental effect on the patient experience, causing anxiety and discontent.

Eliminating inefficient scheduling, superfluous paperwork, or pointless steps in the care process are examples of wasteful practices that are in line with Berwick’s Triple Aim (Berwick et al., 2008)The Quality In Healthcare Discussion Paper. Healthcare providers can improve patient experience by streamlining procedures and increasing responsiveness and accessibility of care. By optimizing patient flow or implementing advanced scheduling systems, for instance, waiting times can be greatly decreased and overall care quality can be raised.

Personal Experience as a practitioner

As a practitioner, I have seen situations where poor communication between members of the healthcare team causes delays in patient care. It would have been possible to reduce these delays and create a more effective and patient-centered care environment by streamlining communication channels and implementing technologies that enable seamless information exchange. In addition, the experience of navigating through intricate administrative procedures has brought to light for me as a healthcare consumer how crucial effective processes are to guarantee a good patient experience. The applicability of quality theories in healthcare is demonstrated by these real-world examples. Healthcare companies can better meet patient expectations and achieve positive results by getting rid of inefficient procedures (Ryan et al.,2016)The Quality In Healthcare Discussion Paper. This demonstrates a dedication to providing excellent care that is patient-centered, effective, and economical in addition to being in line with the tenets of Berwick’s Triple Aim.

Conclusion

In conclusion, achieving quality in healthcare necessitates an elaborate plan that takes into account many aspects of the provision of care. The Triple Aim framework, in particular, developed by Donald M. Berwick, offers a useful lens through which to evaluate and improve the quality of healthcare services. The practical effects of quality theories on patients and healthcare providers are demonstrated by applying these ideas to real-world practice issues like lengthy wait times and ineffective communication. Reducing healthcare costs, boosting population health, and improving patient experience all depend on getting rid of inefficient procedures. In order to meet the needs and expectations of healthcare consumers and guarantee successful outcomes in the dynamic and complex landscape, healthcare professionals must align with these quality principles. The Quality In Healthcare Discussion Paper

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References

Berwick, D. M., Nolan, T. W., & Whittington, J. (2008). The triple aim: care, health, and cost. Health affairs (Project Hope), 27(3), 759–769. https://doi.org/10.1377/hlthaff.27.3.759

Busse, R., Panteli, D., & Quentin, W. (2019). An introduction to healthcare quality: Defining and explaining its role in health systems. In R. Busse, N. Klazinga, D. Panteli, et al. (Eds.), Improving healthcare quality in Europe: Characteristics, effectiveness and implementation of different strategies (Health Policy Series, No. 53). European Observatory on Health Systems and Policies. https://www.ncbi.nlm.nih.gov/books/NBK549277/

Ryan, B. L., Brown, J. B., Glazier, R. H., & Hutchison, B. (2016). Examining Primary Healthcare Performance through a Triple Aim Lens. Examen du rendement des soins de santé primaires sous la lentille du triple objectif. Healthcare policy = Politiques de sante, 11(3), 19–31 The Quality In Healthcare Discussion Paper