Characteristics of Successful Changes in Health Care Organizations Essay

Nurse Manager Selection Process

The selection process is crucial during recruitment since it helps the hiring team assess the candidates’ competencies, skills, and experiences in the job post. Such an approach ensures that the selected candidates are the most qualified for the organization and the listed role. The hiring team starts the selection process once candidates apply for the advertised job opening and then integrates a funnel structure that will narrow down to the most effective candidate to help achieve the organization’s overall goals and objectives. The following interview strategy for the nurse manager position will provide detailed employees involved, interview type, format, place and time for the actual interview, a pre-assessment tool for the selection process, and four behavioral and situational interview questions for the interview.

Detailed Place, Time, Interview Type, Employees Involved, and Format for the Actual Interview

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The interview team must incorporate an environment that enables all nurse manager candidates to feel safe and respected to help them project their abilities appropriately without fear (Warshawsky et al., 2020). As a result, the hiring team must ensure that the scheduled interview will be at regular business hours between 9 am and 5 pm to allow all candidates to prepare appropriately and avoid inconveniences. With such factors into consideration, the interview process will uphold two stages where the first will be conducting remote interviews through Microsoft Teams and Zoom conferencing software to ensure that the candidates can select the most suitable remote tool for convenience purposes. Characteristics of Successful Changes in Health Care Organizations Essay

The reason behind such a form of interview is because the healthcare organization aims at interviewing diverse candidates who may be limited by their geographical to attend the interview. The second interview phase will involve candidates, particularly the local candidates, in a face-to-face interview, even though all candidates will be treated equally during the selection process whether they appear through face-to-face or remote interviews (Warshawsky et al., 2020).  That is because the hiring team will be focused on the candidates’ experiences, skills, expertise, and competencies.

The panel that will be available for the nurse manager interview includes the human resource department representative, the hiring manager, the nurse assistant manager, the cardiac telemetry manager, the medical surgery manager, and the pre-operative manager to promote interprofessional collaboration. The reason for involving these interview panel members is to ensure that they make informed and rational decisions (Nilsen et al., 2020). Also, the panel can evaluate the candidates objectively based on their experience, skills, and ability to interact with them during major healthcare decision-making processes.

The interview process will follow a structured format that will oversee all nurse manager candidates answering similar questions for consistency and fairness. The approach will prevent instances where candidates may feel biased or discriminated which can also contribute to the healthcare organization losing a potential nurse manager with all the required skills due to a biased interview format (Warshawsky et al., 2020). Consequently, the interview will uphold a panel type interview to ensure that the hiring manager integrates diverse evaluation before selecting the candidate that will meet the nurse manager role requirements.

Pre-Assessment Tool for the Selection Process

The interview panel will utilize the job simulation exercise as a pre-assessment tool for the nurse manager role selection process. According to Abou-Hashish and Bajbeir (2022), the job simulation exercise tool will help the interview panel present the diverse candidates to showcase their abilities and skills within a simulated work setting to assess their capability in handling the actual job. Such an approach will eliminate inappropriate candidates that may lie on their experience background in their curriculum vitae. Characteristics of Successful Changes in Health Care Organizations Essay

About Four Behavioral and Situational Interview Questions for The Interview

Behavioral Interview Questions

1. Please share an experience when your patient’s family projected unsatisfactory services with your department. How did you resolve the issue?
2. Have you, in your managerial duty, advocated for a patient? Please explain how you handled the situation and its outcome.
3. Please tell us when you must go beyond and above to achieve patient satisfaction and comfort.
4. Have you ever encountered ethical dilemmas in your line of duty? What was it about, and how did you solve the dilemma?
5. Explain how you can solve interdisciplinary problems between the nursing and other departments.

Situational Interview Questions

1. Please describe an instance when circumstances forced you to make a quick decision under pressure in a healthcare setting. How did you go about it?
2. Imagine a situation where a patient believes that the healthcare has breached their privacy and confidential information and wants to take a legal approach. How would you deal with the situation?
3. Have you ever witnessed a discrepancy in medication administration? How would you resolve it, considering its adverse effects on the patients and hospital?
4. Describe an instance when you had to explain to the hospital management about a complex project to enhance patient care. How did you convince them?

The behavioral and situational questions will help the interview panel assess the candidates’ ability to meet the nurse manager role by displaying their different skills in handling different situations in healthcare.

Conclusion

The paper has evaluated the selection process for the nurse manager role. An important factor that the selection process must consider is ensuring that the interview process favors all the candidates in terms of questions, format, and means of attending the interview. For instance, the panel members must eliminate bias and discrimination by subjecting the candidates to similar questions. Additionally, the job simulation exercise integration will help the interview panel select the appropriate candidate. Characteristics of Successful Changes in Health Care Organizations Essay

References

Abou-Hashish, E. A., & Bajbeir, E. F. (2022). The Effect of Managerial and Leadership Training and Simulation on Senior Nursing Students’ Career Planning and Self-Efficacy. SAGE Open Nursing, 8, 237796082211279. https://doi.org/10.1177/23779608221127952

Nilsen, P., Seing, I., Ericsson, C., Birken, S. A., & Schildmeijer, K. (2020). Characteristics of successful changes in health care organizations: an interview study with physicians, registered nurses and assistant nurses. BMC Health Services Research, 20(147), 1–8. https://doi.org/10.1186/s12913-020-4999-8

Warshawsky, N. E., Caramanica, L., & Cramer, E. (2020). Organizational Support for Nurse Manager Role Transition and Onboarding. JONA: The Journal of Nursing Administration, 50(5), 254–260. https://doi.org/10.1097/nna.0000000000000880

NURSE MANAGER

JOB SUMMARY: Provides clinical and administrative leadership for a defined patient care area(s). Responsibilities include accountability for quality, service excellence, workplace experience, and financial outcomes. This includes fostering a patient-centered professional work environment through the implementation of the Theory of Human Caring, the nursing process, staff development, and collaborative team interactions for the enhancement of the quality of patient care. (Atrium Health Enterprises, 2024)

EDUCATION/EXPERIENCE: Graduation from an accredited School of Nursing, MSN or Master in a related field and six years experience in nursing with four years in related healthcare management required.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Registered Nurse licensure from the State of North Carolina Basic Cardiac Life Support (BCLS) required Advanced Cardiac Life Support (ACLS) required within 1 year of hire for Adult Critical Care, Adult ED Pediatric Advanced Life Support (PALS) required within 1 year of hire for Network ED, Peds ED, PICU and NICU, and other areas per unit guidelines. Characteristics of Successful Changes in Health Care Organizations Essay

ESSENTIAL FUNCTIONS:

1. Provides leadership to staff to ensure short- and long-term goals are met by developing standards of performance, capitalizing on employee strengths, and supporting the mission, vision, core values, and evidence-based practice. Assures appropriate orientation, education, credentialing, and continuing professional development for personnel.
2. Collaborates effectively throughout the organization by developing collegial relationships, communicating information effectively, encouraging communication, and serving as a resource to staff and other departments.
3. Coordinates nursing care with other healthcare disciplines and assists in integrating services across the continuum of care. Accountable for the quality and appropriateness of health care delivery and for the environment in which clinical nursing is practiced.
4. Promotes a quality culture of safety for patients, self, co-workers, and the facility in conjunction with the Director of Nursing and Medical Director. Assumes responsibility for the Care Delivery Model by developing systems to monitor and measure quality, safety, and outcomes and implementing performance improvement measures for identified metrics.
5. Ensures care is delivered with respect for patients’ rights and preferences. Maintains privacy, confidentiality, and security for patients and staff. Facilitates conflict resolution, collaborates with Service Excellence to promote service recovery, and empowers staff in decision-making through shared governance.
6. Assumes responsibility with the Director of Nursing for the planning, development, implementation, and monitoring of the budgetary process for the designated area(s). Assures nursing workload is measured and resources are allocated based on industry benchmarks and patient needs to optimize the provision of quality, cost-effective care. Facilitates and monitors the appropriate utilization of staff based on credentialing, education, and experience.
7. Ensures a biogenic environment that stimulates staff’s ongoing professional development in accordance with the principles of Shared Governance, the Theory of Human Caring, and professional practice. Develops and fosters relationships that support the continuous enhancement of care delivery and patient and staff satisfaction through a professional practice environment of mutual respect.
8. Demonstrates value for professional nursing practice, including the utilization of current standards, the nursing process, and patient advocacy. Taking responsibility for continuing education to develop best practices and maintain the highest level of patient care and staff development.
9. Ensures/provides appropriate patient care in accordance with specific patient populations. Demonstrates and utilizes knowledge of the needs of the patient population specific to the defined clinical area. Maintains competency related to patient population and identifies strategies to meet related needs. Characteristics of Successful Changes in Health Care Organizations Essay

SKILLS/QUALIFICATIONS: Excellent oral and written communication skills in Negotiation and conflict resolution. Functions effectively under stressful conditions and difficult situations. Ability to work effectively with the team. Good computer skills.

WORK ENVIRONMENT: Contact with patients, family members, visitors, co-workers, and medical staff under a wide variety of circumstances Regular exposure to the risk of bloodborne diseases, infections, and contagious diseases Clean, well-lit and comfortable climate Fast-paced, highly stressful, dynamic conditions Responds to emergency and crisis situations Required Protective Equipment required at all times: eye/face protection, gown, mask, gloves. (Atrium Health Enterprises, 2024)

Reference

Atrium Health Enterprises. (2024, June). Oraclecloud. Oracle Fusion Cloud Application-Core Connect. https://hcri.fa.em2.oraclecloud.com/hcmUI/faces/FndOverview?fnd=/WEB-INF/oracle/apps/hcm/performance/documents/ui/flow/SelectAndTrackParticipantsFlow.xml%23SelectAndTrackParticipantsFlow;pEvaluationId%3D300000533712839%3BpRoleTypeCode%3DWORKER;;%23%7BadfBundle%5B’oracle.apps.hcm.performance.resource.HcmPerformanceTopGenBundle’%5D%5B’Action.ManageParticipantFeedback’%5D%7D;false;256;;;&fndGlobalItemNodeId=itemNode_manager_resources_CareerandPerformance&_adf.no-new-window-redirect=true&_afrFS=16&_afrMT=screen&_afrMFW=1280&_afrMFH=577&_afrMFDW=1280&_afrMFDH=720&_afrMFC=8&_afrMFCI=0&_afrMFM=0&_afrMFR=144&_afrMFG=0&_afrMFS=0&_afrMFO=0 Characteristics of Successful Changes in Health Care Organizations Essay

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nce you have a clear understanding of what your organization needs, it is time to consider the interview process. This assignment is a continuation of the acquiring, developing, and leveraging employee process you have already been working on during this course. The interview process is an important step in hiring qualified diverse individuals for your organization.

For this assignment, develop an interview strategy you would consider using to interview and select a diverse pool of qualified candidates for your organization. You are required to use the job description you developed in the previous assignment. As you are developing your interview strategy, think about preassessment options that would benefit the interview process. The following must be included in your interview strategy (750-1,000 words):

A detailed description of the time, place, format, interview type, and employees involved in the actual interview process.
At least one preassessment tool to be included in the selection process. Explain why this testing option is best suited for selecting a diverse array of employees.
A minimum of four situational and four behavioral interview questions you would use to interview for the job. (Reminder: Use the job description from your previous assignment.)
Cite and reference a minimum of three scholarly sources with at least one from the Wall Street Journal to support the ideas presented.

Prepare this assignment according to the guidelines found in the APA Style Characteristics of Successful Changes in Health Care Organizations Essay