Positive Work Environment in Healthcare Settings Essay

Introduction

On the other hand, civility places emphasis on courteous and polite conduct, which starkly contrasts the persistent problem of incivility in both clinical practice and nursing education (Stover, 2020). Rudeness, impoliteness, and lack of etiquette are all examples of incivility, which may hurt relationships and morale in the workplace. Using data from a Work Environment Assessment, this talk will examine the repercussions of rudeness in healthcare settings. It will also explore cognitive rehearsal and the DESC model, two evidence-based tactics for improving communication and cooperation that may help make the workplace a better place to work overall. Positive Work Environment in Healthcare Settings Essay

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Workplace assessment

The workplace’s total civility score was 56, in the unhealthy range of 50 to 59. Statements about encouraging cooperation and transparency in communication across all company levels received surprisingly low marks. The low work satisfaction and turnover among RNs may be attributable to this. Lack of respect and hygiene in the workplace reduces morale and efficiency. Another case in point is the rude conduct of an intensive care unit nurse due to a misunderstanding that occurred after a shift change. Correcting these issues is crucial since good communication and cooperation are prerequisites to productive healthcare collaboration. Respect for various theoretical frameworks and modes of knowledge is crucial for fostering multidisciplinary collaboration (Stover, 2020). Positive Work Environment in Healthcare Settings Essay

Literature review

Handling Uncooperative Workers

High staff turnover, low job satisfaction, and subpar patient care are only some negative outcomes of incivility in healthcare companies. The overall civility score on the Work Environment Assessment was 56, which is in the unhealthy range (50-59). Surprisingly low ratings were seen in communication and collaboration, indicating the need for rapid action. Staff dedication, output, and morale are all harmed by an incivility workplace (Poškienė et al., 2020).

One particularly rude exchange occurred during a hectic shift, illustrating a communication problem. To solve these problems, we must take the initiative and implement measures to improve communication, teamwork, and cooperation. The quality of patient care, internal decision-making, resource sharing, and innovation are all improved when healthcare workers work together effectively involved (Tricahyadinata et al., 2020). Healthcare personnel must overcome disciplinary silos and learn to appreciate other points of view to collaborate effectively. Positive Work Environment in Healthcare Settings Essay

Cognitive Rehearsal in Treatment

Cognitive rehearsal might help nurses deal with rude patients and coworkers. It entails effective means of conveying that rude behaviour is unacceptable to those involved (Tricahyadinata et al., 2020). Victims may successfully confront and minimize incivility by practising acceptable responses. Cognitive rehearsal has been shown to enhance nurse satisfaction, conflict resolution, and patient care. Positive Work Environment in Healthcare Settings Essay

A Framework for Dealing with Discourtesy (DESC)

The DESC model provides a framework for engaging in difficult discussions to overcome rudeness and incivility. DESC is an acronym for “Describe, Express, State, and Consequences”, and it provides a framework for having productive conversations (Yuniasanti et al., 2019). Using this framework, people may deal with disruptive conduct in the workplace while reducing stress and resolving conflicts. Patient safety and considerate dialogue are emphasized as examples of how the DESC model may be used to resolve difficulties successfully.

Evidence-Based Practice on Addressing Workplace Healthcare Shortcomings

Fostering an environment where workers feel safe raising concerns and holding others responsible is crucial for enhancing communication and cooperation. Personal and professional development benefits greatly from introspection about one’s place of employment and the connections inside. Improving workers’ capacity to voice issues may be facilitated by training, role-playing, and cultivating communication skills (Stover, 2020). The DESC model may be included in these techniques to assist in resolving isolated incidences of rudeness and foster a more positive culture in the workplace. Positive Work Environment in Healthcare Settings Essay

Strategies to Bolster Successful Practice

The evaluation concluded that the company was doing a good job of providing competitive wages, benefits, and salaries. Involving all relevant parties in the decision-making process is crucial to further strengthening this element. Leaders at all levels of a company may develop the company’s values, purpose, and goals through teamwork (Yuniasanti et al., 2019). Improve nurses’ decision-making and communication skills in the workplace by outlining clear standards for clinical practice. In order to maintain an atmosphere of mutual respect and support at work, open lines of communication between superiors and employees are essential.

Conclusion

Workplace incivility is a serious problem in the healthcare industry, impacting productivity, morale, and patient care. Organizations may successfully manage incivility by analyzing the findings of the Work Environment Assessment and using evidence-based solutions like cognitive rehearsal and the DESC model. Employee satisfaction rises, and great patient care is provided when there is a safe space for open dialogue, teamwork, and introspection in the workplace. It is essential for all parties involved to work toward building a culture of respect and civility. Positive Work Environment in Healthcare Settings Essay

Reference

Poškienė, E., Coudounaris, D. N., & Kazlauskaitė, R. (2020). The Relationship between Caring for Employees and the Well-being of the Organisation. Organizacijø Vadyba: Sisteminiai Tyrimai, (84), 45-60.

Stover, O. (2020). Job Satisfaction, Engagement, and Motivation for Nursing Leadership Among Millennial Registered Nurses (Doctoral dissertation, Walden University).

Tricahyadinata, I., Hendryadi, Suryani, Zainurossalamia ZA, S., & Riadi, S. S. (2020). Workplace incivility, work engagement, and turnover intentions: Multi-group analysis. Cogent Psychology, 7(1), 1743627.

Yuniasanti, R., Abas, N. A. H., & Hamzah, H. (2019). Employee turnover intention among Millennials: The role of psychological well-being and experienced workplace incivility. HUMANITAS: Indonesian Psychological Journal, 16(2), 74-85.

Select and review one or more of the following articles found in the Resources:
Clark, Olender, Cardoni, and Kenski (2011)
Clark (2018)
Clark (2015)
Griffin and Clark (2014)
*Template completed in the Week 7 discussion should not be submitted with this assignment. Positive Work Environment in Healthcare Settings Essay

The Assignment (3-6 pages total):

Part 1: Work Environment Assessment (1-2 pages)

Review the Work Environment Assessment Template you completed for this Module’s Discussion.
Describe the results of the Work Environment Assessment you completed on your workplace.
Identify two things that surprised you about the results and one idea you believed prior to conducting the Assessment that was confirmed.
Explain what the results of the Assessment suggest about the health and civility of your workplace.
Part 2: Reviewing the Literature (1-2 pages)

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Briefly describe the theory or concept presented in the article(s) you selected.
Explain how the theory or concept presented in the article(s) relates to the results of your Work Environment Assessment.
Explain how your organization could apply the theory highlighted in your selected article(s) to improve organizational health and/or create stronger work teams. Be specific and provide examples.
Part 3: Evidence-Based Strategies to Create High-Performance Interprofessional Teams (1–2 pages) Positive Work Environment in Healthcare Settings Essay

Recommend at least two strategies, supported in the literature, that can be implemented to address any shortcomings revealed in your Work Environment Assessment.
Recommend at least two strategies that can be implemented to bolster successful practices revealed in your Work Environment Assessment. Positive Work Environment in Healthcare Settings Essay